Fulfillment Process

  1. After your order is placed, our design mangers will check your image(s) for quality. If the image(s) provided are not up to standard to create a design we will request additional images from you. Ex. Image is too small, image is too blurry, obstructions are in image.
  2. Our design team will create your chosen art design with the image provided. This typically takes between 2-3 days but can take longer during holiday times and special occasion days (Valentines Day, Mother’s Day, Father’s Day, Labor Day)
  3. Once you design is complete, an email will be sent with instructions on how to preview your design. At this point you can Approve your design or Request Changes. If you need changes, simply specify the changes and our design team will make the necessary adjustments to your art work. Changes to designs are completed within 1-2 days of the request.
  4. After you have approved your design, it is then sent to our production warehouse to be created. Production takes 4-8 days depending on the item but can take longer during holiday times and special occasion days.
  5. Once your product is complete it is then shipped via the shipping method you selected for your order.
  6. If your product arrives damaged, please send us an email to [email protected] and we will provide instructions on how to get a replacement shipped out.

Refunds

Yes, once your order is placed you have until your proof  is completed and emailed to request a full refund. Once your artwork has been uploaded to your profile for viewing,  you can cancel your order minus a 20% non refundable design fee.

If your order is pending approval for more than 30 days and a refund is requested it will be issued in the form of a gift card minus the 20% design fee.

Once your order arrives a refund is not an option due to the customized nature of the product. If you have an issue with the art upon arrival please email our customer service team and we will work with you to resolve the issues.