The image below will not work because there is too much lighting on the dog.
Photo Guidelines
Bad Photos
The dogs are too far and the features cannot be seen ( fur, eyes and color).
The lighting on this image is not even, causing the cat colors to be off on the eyes and fur.
This image is too far and the details cannot be seen.
Best Photos
Image works for all our designs styles perfectly
Resolution & clarity
Lighting
Perfect camera angle
Image works well for Renaissance and character styles as well as any design where you prefer a head shot.
Resolution & clarity
Lighting
Perfect camera angle
Closeup but not cropped
Image works for all our designs styles perfectly
Resolution & clarity
Lighting
Perfect camera angle
Image works for all our designs styles perfectly
Resolution & clarity
Lighting
Perfect camera angle
Frequently Asked Questions
Can I do multiple pets/people?
It's been a few days, I have not received my proof.
When can I view my design?
If you need your order in a rush, please reach out to our customer service team and we will do our best to accommodate your request.
How do I check the status of my order?
Can I get a refund
If your order is pending approval for more than 30 days and a refund is requested it will be issued in the form of a gift card minus the 20% design fee.
Once your order arrives a refund is not an option due to the customized nature of the product. If you have an issue with the art upon arrival please email our customer service team and we will work with you to resolve the issues.
Have I chosen the right photo?
We have a great team of designers who are very talented and can work with most submitted images. If for some reason they do not feel the provided photo will work a team member will reach out for additional images.
Photos & Artwork
What if my photo does not work?
What if I don't like my proof?
How is my design created?
How long do revisions/edits take?
What if I do not see a background I like?
If a custom background is preferred please email your request as there are fee associated with custom requests.
I approved my art work, can I still make changes?
Can I change my design style after my order is submitted?
My artwork arrived damaged, can I get it replaced?
Processing & Shipping
I approved my design, now what?
*Due to safety measures taken by our production team due to COVID19 many items have increased production times. We cannot guarantee the processing times above at this time. Additionally, we are seeing worldwide delays in shipping with all shipping providers: UPS, FEDEX, United States Postal
Once completed it is then packaged and shipped using the shipping method that you chose at the time the purchase was made.
Can I change my shipping address after I approve my design?
How quickly can I get my order once I approve my design?
Our production time is 5-8 days for your order to be made and then it is shipped with the method you chose for shipping at the time of purchase.
Please note that shipping time is counted from the time the product is in the hands of our shipping providers. (this does not include the production time)
*** Due to safety measures taken by our production team due to COVID19 many items have increased production times. Please add 3-4 additional days for production. Additionally, we are seeing worldwide delays in shipping with all shipping providers: UPS, FEDEX, and United States Postal Service. Please bear with us all a we work hard and safely to get your items to you as fast as we can. ***
Do you ship internationally?
Can I track my order?
I ordered a while ago and have not received shipping info, why?
If it has been approved and you have not received an update please email our customer service team with your order # and they will gladly provide an update.
Currently our shipping providers are dealing with global delays and in return they are not updating the tracking number as regularly as they used to. Please do not be alarmed as it is in transit but might take a bit longer for the tracking numbers to update.