Artist processing time: we offer the fastest turnaround time.* (please note that our proof turn around is longer during the holidays). This does not include Saturday and Sunday as we value our design team and their families, they deserve a break also.
Expedited Processing Time: If you need your order in a rush, please choose our Expedited Proof Option we will deliver your proof within 24 hours (includes weekends).
Proof approval/Revisions: Once your proof is emailed, you will be able to request revisions or approve your design.
Unlimited Revisions: YES, we offer unlimited revisions to your design. We know how important it is for your masterpiece to be perfect so we offer unlimited revisions until you love it. Some common requests are; eye color change, fur or hair texture, colors and or feature corrections.
Image Change Request: Every design is digitally hand drawn to make your masterpiece perfect. We do not use filters or shortcuts as we want to produce a unique, original, high quality piece. Keeping that in mind, after your proof is sent we cannot change the design style or accept new image request without charging a change fee. The fees do vary based on the design style. Please email our customer support for details and pricing.
Approved Design: If there are no revisions and your design is approved then your design goes to our production team where your product is made and then shipped.
Processing & Shipping: 5-8 days* production time, is the time it takes to make your product once it is approved. Shipping time is the time you choose at checkout and is the time it will take to arrive to you once it leaves our warehouse located here in the United States.
* this symbol indicates these times will vary during our busy season which begins in October and ends in December. Please expect longer proof turnarounds and production times. Times sited are not guaranteed during these months.